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Accessibility Statement

Commitment to Accessibility

475 High Performance Building Supply (“475.Supply”) is committed to making our website accessible and usable for as many people as possible, including people with disabilities. We strive to provide an inclusive digital experience for customers browsing content, researching products, and purchasing building materials through our online store in Canada.

Our goal is to aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines are widely recognized as the international standard for accessible web content and are commonly referenced within Canadian accessibility frameworks.

E-commerce & Platform Information

The 475.Supply website is built on the Shopify e-commerce platform. Shopify provides a technical foundation that supports accessibility features such as semantic HTML, keyboard navigation, and compatibility with commonly used assistive technologies. We supplement this foundation through theme selection, content practices, and ongoing review of custom functionality.

As with most e-commerce platforms, certain third-party applications, embedded services, or payment interfaces may be outside our direct control. We make reasonable efforts to work with vendors that support accessibility and to address issues when they are identified.

Support & Feedback

We welcome feedback and are committed to addressing accessibility concerns in a reasonable timeframe. If you:

  • Need assistance accessing any part of our website
  • Experience difficulty browsing products, adding items to your cart, or completing checkout
  • Encounter barriers when using assistive technology
  • Have suggestions for improving accessibility

Please contact us at info@475.supply or through our website contact form. We will make reasonable efforts to assist you and, where feasible, to improve the accessibility of our site.

Compatibility

Our website is designed to be compatible with modern web browsers and commonly used assistive technologies, including screen readers and keyboard navigation. For the best experience, we recommend using the most recent versions of your browser, operating system, and assistive technology.

While we strive for broad compatibility, some features may not function optimally in all environments, particularly on older browsers or legacy devices.

Ongoing Efforts

Accessibility is an ongoing process. We periodically review our website and may use a combination of automated tools, manual testing, and internal review to identify potential accessibility issues. As our site evolves—with new products, content, and e-commerce features—we aim to incorporate accessibility considerations into future updates.

Resources

For more information about web accessibility standards and Canadian accessibility laws and guidance, you may find the following resources helpful: